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Legal notice

Conflict Resolution

If you have any complaints please contact: geral@lojaesperanca.com

If you wish, you can also use the online complaints book here. Or you can also access the Electronic Platform for Alternative Dispute Resolution in sales or service contracts online here.


Precious metals

Applicable legislation

Article 63 of the new RJOC law, Law no. 98/2015 of 18 August.

The daily quotation of the precious materials (Gold, Silver, Platinum ..) can be consulted here (aorp.pt) or here (Ibma.org.uk).

Article 64 - Automatic, distance and catalog sales - of the RJOC (Decree-Law No. 120/2017 of 15 September)

lojaesperanca.com, online shopping platform owned by Joana e Diogo, lda, NIF 516466348, with headquarters at Rua Francisco Marto Nº86 2495-448 Fátima holder of the Jewelery Retailer Title with nº T8016.

The assay mark can be consulted here (INCM).

You can consult all the legislation on precious materials here